Frequently Asked Questions
Why Choose Us?
A World of Options: Explore our carefully curated collection of play experiences! From our elegant Serenity and Valora jumping castles — designed with both style and safety in mind — to our Mocha Soft Play Set with its warm neutral tones and engaging shapes, there’s something perfect for every celebration. Each setup is thoughtfully crafted to complement your event aesthetic while keeping little ones entertained for hours.
Safety is Our Priority: Your children’s safety comes first. All our equipment is made from premium materials, with reinforced seams, soft edges, and secure barriers to ensure safe, worry-free play for even the tiniest adventurers.
Stress-Free Fun: We take care of the full setup and pack-down, so you can simply relax and enjoy the celebration. Watch as the kids laugh, climb, and bounce - while you focus on making beautiful memories with friends and family.
Stylish and Engaging: Our setups aren’t just fun - they’re photo-worthy. With modern, pastel-toned designs and luxe details, each piece adds a vibrant yet refined touch to your event décor. Expect your play zone to become the highlight of the day - loved by kids and admired by adults!
What types of bounce houses and soft play sets do you offer?
We offer a beautiful range of play experiences to suit every event - from spacious jumping castles perfect for outdoor celebrations, to smaller inflatables and soft play sets designed especially for toddlers. Each setup is clean, stylish, and crafted to complement your event theme.
How do I book a rental?
Ready to play? You can easily book your Elimilio Play Events setup through our website, by phone, or email. To ensure availability for your special day, we recommend reserving your preferred package in advance.
What is the rental duration?
Our standard hire duration is 4 hours, giving little ones plenty of time to play and explore.
Need more time? We also offer full-day hire options at a discounted rate - just let us know your event details, and we’ll tailor the setup to suit your schedule.
Is setup and packdown included in the rental price?
Our team takes care of everything - from setup to pack-down - so you can sit back, relax, and enjoy your celebration. We handle the details, ensuring a seamless, stress-free experience from start to finish.
**Delivery may incur extra fees.
What are the safety measures for your equipment?
All of our bounce houses and soft play equipment are crafted from high-quality, durable materials with reinforced seams and secure safety netting. Each piece is thoroughly cleaned and safety-inspected before every hire, ensuring a beautiful, safe, and worry-free experience for your little ones.
Do I need to supervise the bounce house or soft play area?
Yes, we kindly ask that adults supervise children at all times while they play. This ensures everyone enjoys the equipment safely and uses it as intended - keeping your event both fun and worry-free.
What is your cancellation policy?
Deposits are non-refundable.
If you cancel within 72 hours of your event, your booking is forfeited and will not be eligible for credit.
If your cancellation is made more than 7 days prior, your deposit may be held as credit and used toward any future booking within 6 months of your original event date.
For full details, please see our Cancellation Policy.
Where do you deliver?
We proudly offer Sydney-wide delivery for all our bounce houses and soft play sets.
Our team is based in Caringbah, and we provide free delivery within 0–10KM of our base.
For areas beyond that, please visit our Delivery Fees Page or contact us for detailed information on pricing and travel zones.